Order Processing: Orders are processed within 1 to 2 business days.
Shipping Days: Orders are shipped every Monday, Wednesday and Friday at approximately 2pm AWST with the exception of public holidays.
Order Addresses: Orders are sent to the delivery address submitted with your order. Please ensure this address is correct or shipping charges for the return of the parcel and resending the parcel will be charged to you.
Postal Provider: Orders are shipped using Australia Post or Fastway.
Order Tracking: All orders are assigned a tracking ID. Your parcel can be tracked to the point of delivery in Australia. In some International countries, it may not be possible to track your parcel past the point of exit from Australia as the postal provider in your country may not provide this as a service.
Missing, damaged or incorrect orders: Please report missing parcels, damaged or incorrectly filled orders to firstname.lastname@example.org within 30 days. Please quote your order number with your email.
Liability: We do not accept liability for loss or damage as a result of late delivery or for loss or damage arising from items that may have been lost, stolen, damaged after goods have been delivered. Please check the returns page for additional information.